OUR PRIVACY POLICY, WEBSITE TERMS AND CONDITIONS OF USE

 

At Assil Gaur Eye Institute (hereafter referred to as the “Clinic”), we are committed to protecting your privacy and ensuring the security of your personal information. Your data will not be transferred to external organizations. We prioritize your privacy and adhere to strict data protection standards.

 

Your privacy is important to us. It is Assil Gaur Eye Institute’s policy to respect your privacy regarding any information we may collect from you across our website, https://www.assileye.com, and other sites we own and operate.

Information We Collect

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. The types of information we collect include:

• Contact Information: Name, email address, phone number, and mailing address
• Health Information: Information relevant to your eye care and treatment
• Website Interactions: Information about your activity on our site (pages visited, preferences)
• Payment Information: Payment and insurance information for services
• SMS Data: When you opt in to receive text messages, we collect your mobile phone number, consent preferences, message delivery data, and interaction history
  
  

How We Use Your Information

We use the information we collect to:

• Provide and maintain our medical services
• Communicate about appointments, treatments, and health information
• Send appointment reminders, service updates, and practice notifications via SMS
• Process payments and insurance claims
• Respond to inquiries and provide customer support
• Request feedback through surveys (with consent)
• Comply with legal and regulatory requirements
  
  

Important: Your phone number and SMS consent will never be shared with third parties or affiliates for marketing purposes.

 

Privacy and Information Collected

In the ordinary course of business, THE CLINIC may receive personal information such as:

 

1. Patient’s name, address, and telephone number.
2. Information relating to treatment, diagnosis, or other medical information concerning a patient
3. Patient’s insurance information and coverage.

 

Additionally, we will collect more information about a patient and create a record of the care and/or services provided by THE CLINIC. Some of this information might also be shared with us by other individuals or organizations involved in the patient’s “circle of care"—such as the referring physician, other doctors, health plans, family members, hospitals, or other healthcare providers.

 

THE CLINIC collects protected health information from you and stores it in a chart and on a computer. This is your medical record. The medical record is the property of THE CLINIC, but the information in the medical record belongs to you. 

 

THE CLINIC protects the privacy of your protected health information. It is the policy of THE CLINIC that all protected health information may not be used or disclosed unless it meets one of the following conditions:

 

The patient, who is the subject of the information, has consented to the use or disclosure, and the use or disclosure is for the treatment, payment, or health care operations. 

1. Treatment. THE CLINIC gathers information from you regarding your past medical history, current medical issues, and/or complaints, as well as any diagnoses and/or medical treatments at THE CLINIC. This information may be shared with different departments within our organization, Outpatient Surgery Centers, your referring physician, and any other entities involved in your care. It may also be disclosed to your physicians or your primary care doctor as part of your treatment.
2. Payment. THE CLINIC will collect billing information from you, such as your present address, social security number, date of birth, health insurance carrier, policy number, and any other related billing information. THE CLINIC may disclose to your health insurance provider, Medicare and Medicaid, or any other payer of health care claims, the minimum amount of your patient's health care information necessary to process your health insurance claim.
3. Regular Health Care Operations. THE CLINIC will disclose your healthcare information to our physicians, medical assistants, nurses, nurse practitioners, physician assistants, billing clerks, administrative staff, and other employees involved in your healthcare treatment.
4. The patient, who is the subject of the information, has authorized the use or disclosure of the information; or
5. The patient, who is the subject of the information, does not object to the disclosure, and the disclosure is to persons involved in the health care of the individual or for facility directory purposes.
6. Notification and communication with family. We may disclose your protected health information to notify or assist in notifying a family member, your personal representative, or another person responsible for your care about your location, your general condition, or in the event of your death. If you are able and available to agree or object, we will give you the opportunity to object prior to making this notification. If you are unable or unavailable to agree or object, our health professionals will use their best judgment in communication with your family and others.
7. Voice Mail Message. It is the policy of THE CLINIC that a voice mail or answering machine message may be left at a patient’s home or other number the patient provides to THE CLINIC regarding appointments, billing or payment issues, or other PHI, related to treatment, payment, or health care operations.

 

SMS Terms of Service and Communications

Consent and Opt-In

By providing your phone number, you consent to receive Customer Care SMS communications from Assil Gaur Eye Institute. Your consent is not a condition of receiving medical services.

 

Types of Messages You May Receive

• Appointment Reminders: Notifications about scheduled appointments
• Service Updates: Information regarding inquiries you have submitted
• Health Notifications: Follow-up care instructions and health-related information
• Practice Updates: Important announcements from our practice
• Surveys: Requests for feedback on services (optional)|
  
  

Message Examples

• “Your appointment with Assil Gaur Eye Institute is scheduled for [Date/Time]. Reply STOP to opt-out or HELP for assistance. Msg & data rates may apply.”
• “Thank you for reaching out about [service]. We will be in touch soon. Visit julietteeye.com to learn more. Reply STOP to opt-out or HELP for assistance.”

 

Message Frequency and Rates

• Message frequency varies based on your appointments and preferences, typically 1-3 messages per week
• Standard message and data rates may apply based on your mobile carrier
• Our SMS service is available on major carriers (AT&T, Verizon, T-Mobile, Sprint, others)

 

Managing Your SMS Preferences

• To Opt-Out: Reply “STOP” to any message or call 505-355-2020. You’ll receive confirmation and no further messages unless you opt in again
• For Help: Reply “HELP” to any message or contact our office
• To Re-Subscribe: Reply “START” to any message, visit our website, or call us

 

Data Protection and Security 

We implement comprehensive security measures to protect your information: 

• Secure storage on encrypted servers
• Limited access by authorized personnel only
• Routine monitoring for vulnerabilities and security threats
• Encrypted transmission of all SMS communications
• Protection within commercially acceptable means to prevent loss, theft, and unauthorized access
  
  

Data Retention 

We retain information only as long as necessary to provide services or as required by law:

• Personal and health information: As required by medical record-keeping requirements
• SMS message logs: Typically up to 2 years unless longer retention is required by law
• 6. Your Rights and Choices

 

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal and medical record requirements)
• Opt-Out: Withdraw consent for communications at any time
• You are free to refuse our request for personal information, with the understanding that we may be unable to provide some desired services.

 

To exercise these rights, contact us at (866) 945-2745,  email us at: webmaster@assileye.com. Or contact us by postal mail at:

Practice Manager

Assil Gaur Eye Institute

450 N. Roxbury Drive

3rd Floor

Beverly Hills, CA 90210

 

Personal Information Disclosure

It is the policy of THE CLINIC that we may use and disclose your protected health information as required by law. This may include:

• Public health. As required by law, we may disclose your protected health information to public health authorities for purposes related to: preventing or controlling disease, injury, or disability; reporting child abuse or neglect; reporting domestic violence; reporting to the Food and Drug Administration problems with products and reactions to medications; and reporting disease or infection exposure.
• Health oversight activities. We may disclose your protected health information to health agencies during audits, investigations, inspections, licensure, and other proceedings.
• Judicial and administrative proceedings. We may disclose your protected health information in the course of any administrative or judicial proceeding.
• Law enforcement. We may disclose your protected health information to a law enforcement official for purposes such as identifying or locating a suspect, fugitive, material witness or missing person, complying with a court order or subpoena, and/or for other law enforcement purposes.
• Deceased person information. We may disclose your protected health information to coroners, medical examiners and funeral directors.

• Organ donation. We may disclose your protected health information to organizations involved in procuring, banking, or transplanting organs and tissues.
• Research. We may disclose your protected health information to researchers conducting research that has been approved by an Institutional Review Board or THE CLINIC’s Board of Directors.
• Public safety. We may disclose your protected health information to appropriate persons in order to prevent or lessen a serious and imminent threat to the health or safety of a particular person or the general public.
• Specialized government functions. We may disclose your protected health information for military, national security, or prisoner purposes.
• Workers’ compensation. We may disclose your protected health information as necessary to comply with workers’ compensation laws.

 

Third-Party Services

External Links

Our website may link to external sites not operated by us. We have no control over their content and practices and cannot accept responsibility for their privacy policies.

 

Cookies and Advertising

This website may place cookies in your browser files. Our advertising partners (Perfect Audience and Facebook) enable retargeting advertising on other sites based on your interaction with our website. These methods do not collect personal information. You can update your browser settings to prevent cookie storage.

Analytics

We use analytics tools to learn about how our website is being used and accessed, including Google Analytics on our website. No personal information is ever collected from Google Analytics. For further information on the privacy policy concerning Google Analytics, please go to: https://support.google.com/analytics/answer/6004245?hl=en. 

 

Patient Before and After Pictures

Regarding any before-and-after pictures displayed on our website, the following are true:

• The person in the before picture and the after picture are the same.
• Each surgery has unique results for each patient, and no one can ever guarantee the same result for every person visiting our website.
• The Clinic has obtained the explicit consent of the patients to take and publish their pictures on its website.

ADA Accessibility and Compliance

ADA website compliance is very important to the clinic. We strive to make our online content accessible to people with disabilities, adhering to the accepted industry standard of conformance to the Web Content Accessibility Guidelines (WCAG) Level AA. If you are experiencing any issues accessing our site, please contact us at webmaster@assileye.com or call us at (866) 945-2745.

 

Please include the following in your email:

• Your full name.
• Your phone number and email address.
• The web address (URL) of the web page that you are having issues accessing.
• Describe in detail what accessibility issues you are having with the web page. If you are using assistive technology to access the web page, give us details about the technology you are using and how you are using it – this will allow us to try and duplicate your problem.
• Additional Website Terms and Conditions of Use

 

Special Protections

Children’s Privacy

We do not knowingly collect personal information or send SMS messages to individuals under 13 years of age without verified parental consent.

 

Additional Information 

Terms

By accessing this website, you are agreeing to be bound by this website’s Terms and Conditions of Use, applicable laws and regulations, and their compliance. If you disagree with any of the stated terms and conditions, you are prohibited from using or accessing this site. The materials contained in this site are secured by relevant copyright and trademark laws.

 

Use License

Permission is allowed to temporarily download one duplicate of the materials (data or programming) on the Clinic’s site for individual and non-business use only. This is just a permit or license and not an exchange of title, and under this permit, you may not:

•  Modify or copy the materials.
• use the materials for any commercial use or for any public presentation (business or non-business);
• attempt to decompile or rebuild any product or material contained on the Clinic’s site;
• remove any copyright or other restrictive documentation from the materials; or
• transfer the materials to someone else or even “mirror” the materials on another server.

This permit may be terminated if you violate any of these restrictions, and the Clinic reserves the right to end it at any time when deemed necessary. After permit termination or when your viewing permit is revoked, you must destroy any downloaded materials in your possession, whether electronic or printed. 

 

Disclaimer: The materials on the Clinic’s site are provided “as is.” The Clinic makes no guarantees, expressed or implied, and disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other rights. Additionally, the Clinic does not warrant or make any representations regarding the accuracy, potential results, or reliability of the materials on its website or associated sites.

 

Constraints

Under no circumstances should the Clinic or its suppliers be held responsible for any harm, including but not limited to loss of information or benefit or business interference, resulting from the use or inability to use the materials on the Clinic’s Internet webpage. This applies even if the Clinic or an authorized agent has been advised orally or in writing of the possibility of such harm. Since some jurisdictions do not allow limitations on implied warranties or disclaimers of liability for consequential or incidental damages, these limitations may not apply to you.

 

Complementary information

The information provided on this site is intended to support, not replace, the relationship between a patient/site visitor and their existing physician. 

Any medical or health advice provided and hosted on this site should be confirmed with your own physician. The information provided on this site is intended to support, not replace, the relationship between a patient/site visitor and their existing physician.

 

Amendments and Errata

The materials displayed on the clinic’s site may contain typographical or photographic errors. The Clinic does not warrant that any of the materials on its site are accurate, complete, or up to date. The Clinic reserves the right to update the materials on its site without prior notice. However, the Clinic makes no commitment to continually update the materials.

 

Links

The Clinic has not reviewed the majority of the websites or links connected to its website and is not responsible for the content of any such connected webpage. The incorporation of any connection does not imply support by the Clinic of the site. Utilization of any such connected site is at the user’s own risk.

 

Site Terms of Use Modifications

The Clinic reserves the right to update these terms of use for its website without notice. By utilizing this site, you are consenting to be bound by the then-current form of these Terms and Conditions of Use.

 

Governing Law

Any case involving the Clinic’s site should be governed by the laws of the United States and the State of California, and the General Terms and Conditions applicable to the Use of a Website.

 

Accessibility

This Privacy Policy is prominently displayed on our website. If you have difficulty accessing this policy, please contact us for assistance.

 

Policy Updates

We may update this Privacy Policy from time to time. Significant changes will be communicated via email, SMS, or by posting the updated policy on our website. Your continued use of our website constitutes acceptance of our privacy practices.

 

Attribution

Where appropriate, information contained on this site will be supported by clear references to source data and, where possible, will have specific HTML links to that data. The date when a clinical page was last modified will be clearly displayed (e.g., at the bottom of the page).

 

The medically related content is written by the doctors and staff of and associated with the Clinic. Authorship is attributed to the content page, and all information is reviewed by the clinic’s doctors and/or education team.

 

Justifiability

Any claims relating to the benefits/performance of a specific treatment, commercial product, or service will be supported by appropriate, balanced evidence in the manner outlined above.

 

Please note that there are no guarantees that every medical treatment or surgery will satisfactorily cure or repair every condition, for every person, every single time.

 

Change of Ownership

In the event that THE CLINIC is sold or merges with another organization, your protected health information/record will become the property of the new owner.

 

Transparency

The designers of this Website will always seek to provide information in the clearest possible manner and provide contact addresses for visitors who seek further information or support. The Webmaster’s e-mail address is webmaster@assileye.com.

 

Financial Disclosure

No third-party commercial or non-commercial organizations have ever provided any financial support or services for this website. If that changes, it will be disclosed, including the identities of both commercial and non-commercial organizations that have contributed funding, services, or materials to the site.

 

Advertising Policy

The Clinic does not accept any advertising from companies or individuals and has never done so. If that changes, the source of funding will be disclosed, along with a brief explanation of the advertising policy adopted by the website owners. If advertising or other promotional materials are ever presented to website visitors, they will be clearly differentiated from the original content created by the organization operating the site.

 

We are committed to leading our business in accordance with these standards, with the specific goal of ensuring that the privacy of individual data is secure and maintained.

 

Analytics

We use analytics tools to learn about how our website is being used and accessed, including Google Analytics on our website. No personal information is ever collected from Google Analytics. For further information on the privacy policy concerning Google Analytics, please go to: https://support.google.com/analytics/answer/6004245?hl=en. 

 

By using our website and providing your phone number, you agree to the terms outlined in this Privacy Policy. By consenting to receive SMS communications, you acknowledge that you have read, understood, and agree to these terms and conditions.